Capita accepted that practices had experienced problems and sought to work with the GPC, NHS England and others to improve its services however GPs have continued to voice their concerns and voted a motion of no confidence at the GPC meeting on Thursday 21 July.
Following the meeting, Dr Chaand Nagpaul, chair of the BMA’s General Practitioners’ Committee (GPC), said: “We believe that the commissioned service they (Capita) provide for primary care support in England is putting patients at risk and has caused serious disruption for general practice. The plans for removing patients from practice lists should be abandoned. Every person in the UK has a fundamental right to be registered with a local GP practice at all times. We are calling on NHS England to meet with GPC England to discuss these plans before any further action is taken."