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LMC Events and Training

Front of House Support Programme

The role of frontline reception staff across primary care is becoming increasingly challenging due to both demand for advice and appointments and rising reports of verbal and physical abuse towards staff. We are offering two FREE programmes of support specifically for front of house staff to help with personal resilience and wellbeing and improve personal safety.

1. Facilitated Peer Support Network

In this workshop highly experienced coaches will facilitate an interactive forum for a group of up to 10 frontline reception staff using evidence-based approaches, tools, and techniques to support them, including a ‘Resilience and Wellbeing’ toolkit. During the session participants can expect to gain an increased sense of connection with colleagues having shared experiences in a safe space, gain ideas, strategies, and practical skills to strengthen resilience, achieve an increased sense of wellbeing, and engage with effective coping strategies for managing difficult conversations and heavy workloads.

Virtual event date and time: Wednesday 9th February 2022, 13:45 pm – 16:30 pm

Booking open via: www.humbersidelmc.org.uk/events/13076


2. Conflict Resolution and De-escalation Training

This training aims to provide participants with effective tools to improve their personal safety. In groups of 20-30, participants can expect to build conflict management skills in a safe environment, gain effective de-escalation communication skills, acquire simple principles to reduce the risk of abuse and learn how to recognise potential physical abuse and simple techniques to deal with this. Training will be provided by colleagues with over 40 years’ experience in UK Law enforcement. The training will be held over 2 separate events the first will be a theory session and the second a practical face-to-face event.

Theory, virtual event: Wednesday 9th February 2022, 13:30 pm – 17:00 pm

Practical event*: Wednesday 13th April 2022, 13:30 pm – 17:00 pm

*location tbc subject to government COVID working guidelines

Book via:     https://www.humbersidelmc.org.uk/events/13080



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Practice Manager Buddying Event

A Free Event for Practice Managers

This training session is designed to give you a brief overview of what Ardens has to offer and how it can benefit GP Practices. Training will be provided by Danielle Robinson, IT Applications Support Officer. Danielle has over 18 years’ experience within the NHS in both secondary and primary care organisations. The aim will be to inform local GP’s of how technology can go hand in hand with patient- centred care and explore tools that can directly assist with reducing GP workload.

Virtual event date and time: Tuesday 15th February, at 9.30am

Booking via: www.humbersidelmc.org.uk/events/13214