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LMC Update 05 May 2022

Publication date: May 2022

Hull Hospitals Reintroduces Partial Booking

Hull University Teaching Hospitals NHS Trust is to reintroduce partial booking for new patients. Partial booking is the process of where, once the hospital accepts and triages a referral, in accordance with waiting list volumes the patient will be invited to contact the hospital to book an appointment. The aim is to enable patients to agree an appointment date that is convenient for them and reduce the number of patients not arriving for appointments.

The trust will be initially piloting partial booking in Neurology before rolling out to other specialities. Certain services will be excluded from partial booking including 2WW services and Rapid Access Service. Also, as part of the triage process, clinicians are able to notify the booking team of patients unsuitable for partial booking. Patients will be sent an invite to book letter to their correspondence address, asking for them to contact the hospital within 14 days to arrange their appointment.

Read more in this communication for practices.

Free Care Navigation Toolkit for All HNY ICS Practices

Picture of an operator using an old style telephone switchboard

This free care navigation toolkit is available to all practices in the HNY ICS (supported by Winter Access funding.) This system is designed by a working practice manager, and is for reception staff to use when booking an appointment on behalf of a patient. It is simple to use and requires minimal training or set-up time. The care navigation signposting can be bespoke to each individual practice as we recognise there is no “one size fits all” solution.

Please note, this is an optional offer which is completely free to practices. For more information on how to access this offer including a video demonstration of the toolkit please email  humberside.lmcgroup@nhs.net 

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The professional voice of general practice across East Yorkshire, Hull, North East Lincolnshire, and North Lincolnshire.